Introduction
Welcome to aircondcare.my. Your privacy and safety of your personal information are important to us. This policy explains to you how we gather, utilize, distribute, and secure your information when using our services and site.
1. Information We Collect
The following is some of the information we may collect:
- Personal Information: Your name, email, phone number, address, and the service information when you complete a form or call us.
- Technical Data: IP address, browser and device information, and cookies used to enhance our Web site.
- Service Information: Data regarding your air-conditioning unit, your repair records and service preference.
2. How We Use Your Information
We use your data to:
- Provide and manage air‑conditioning services, repairs, and installations.
- Process payments and send service confirmations.
- Promotions, updates and reminders (only with your permission).
- Improve our website and the overall customer experience.
3. Data Sharing and Disclosure
We never sell your personal information. We may share information with:
- Service Providers: Reliable third parties that assist with payment processing, hosting of websites or delivery of services.
- Legal Requirements: In a case where the law requires it or to defend our rights and safety.
4. Data Security
We apply industry-standard security precautions – encryption and secure servers – to safeguard your data. There is no fully secure way of online transmission or storage.
5. Cookies and Tracking
Cookies help us:
- Analyze website traffic and user behavior.
- Do not forget what you like and make your experience easier.
- You may turn off cookies in your browser options, and this can interfere with the functionality of the site.
6. Your Rights
You can:
- Request access to or update and/or delete your personal information.
- Opt out of marketing communications.
- Ask for data portability or limited processing.
- To avail these rights, please contact us at [info@aircondcare.my].
7. Refund and Cancellation Policy
- Warranty: The warranty of repairs and services is 90 days. In case the problem persists during this time period, we will rescope it at no cost.
- Refunds: Only paid services that have not been rendered are refunded. There is no way to get a refund once a service has begun due to the resources and the cost of technicians.
- Cancellations: Cancel or rebook appointments without charge provided you notify us at least 12 hours before. There can be a fee charged in case of late cancellations.
- Refund Process: You may send your request of refund to [hello@aircondcare.my] within 7 days of payment. Refunds that are approved are handled in 57 business days.
8. Third‑Party Links
Our site can connect to other sites (e.g. payment gateways). Their privacy practices are not our responsibility. Look at their policies individually.
9. Changes to This Policy
This policy may be revised periodically. Newer versions will be placed on this page with a new date of Last Revised.
10. Contact Us
Questions about this policy or your data? Reach out:
Email: info@aircondcare.my
Phone: +60 17-873 0408
Address: Park 51 Residency, Jalan 51A/241, Seksyen 51a, 46100 Petaling Jaya, Selangor
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