By Muhammad Umar — Founder, AircondCare.my · JKKP-Certified · 15 years servicing aircond across KL & Selangor | Updated June 2026 · 10 min read
You spent RM1,500 or more on your air conditioner. When it breaks down, the last thing you want to hear is “your warranty is void.” Yet this happens to thousands of Malaysian homeowners every year — not because of bad luck, but because of one or two things they unknowingly did wrong.
Aircond warranties in Malaysia are more complicated than most people realise. Different brands offer different coverage periods. What one brand covers, another excludes. And there are specific actions — some very common — that will void your warranty completely without you even knowing.
This guide covers everything: exactly what is covered for each major brand, the actions that void your warranty, and a clear step-by-step process for making a successful claim in Malaysia.
Panduan ini juga berguna jika anda ingin tahu cara claim waranti aircond Malaysia, apa yang terlindung di bawah waranti, dan perkara yang boleh membatalkan jaminan anda.
Not sure where to start? We’re a WhatsApp away.
JKKP‑certified · Free diagnosis if you proceed · Same‑day KL & Selangor
⚡ Quick Answer
Most Malaysian aircond brands cover 1 year parts and 5 years compressor. What voids it: uncertified installation, unauthorised repairs, and no warranty registration. To claim: call the brand’s authorised service centre with your receipt and warranty card.
The 3 Types of Aircond Warranty in Malaysia — And Why All 3 Matter
Most homeowners only think about the manufacturer warranty that comes in the box. But there are actually three separate warranties that protect your aircond investment — and understanding all three prevents expensive surprises.
Manufacturer Warranty — From the Brand
This is the warranty that comes in the box with your unit. It is provided by the brand — Daikin, Panasonic, Mitsubishi Electric, Midea, or others. It covers manufacturing defects and component failures that occur under normal use. This is the most valuable warranty and the one most homeowners rely on without fully understanding its conditions.
Installation Warranty — From Your Installer
This is separate from the manufacturer warranty and is provided by the company that installs your unit. It covers problems caused by incorrect installation — water leaking from wrong drainage angle, weak cooling from incorrect refrigerant charge, vibration from improper mounting. At AircondCare.my, every installation comes with a 30-day workmanship warranty. If any installation-related issue appears within 30 days, we fix it at no charge.
Extended Warranty — Optional Add-On
Some retailers and service companies offer extended warranty packages that kick in after the manufacturer warranty expires. These typically cover additional years of compressor or parts protection. They are worth considering for master bedrooms and living rooms where the unit runs 8 to 12 hours daily — the long runtime accelerates component wear beyond what a standard warranty period accounts for.
Aircond Warranty by Brand — Malaysia 2026
Every major brand sold in Malaysia offers different warranty terms. This table shows exactly what each brand covers in 2026 — based on official manufacturer warranty information.
← Swipe on mobile
| Brand | General Parts | Compressor | Special Notes |
|---|---|---|---|
| Daikin | 1 year standard Check daikin.com.my for promotions | 5 years | Original receipt required. Register online to activate warranty. |
| Panasonic | 1 year | 5 years | Warranty card + original receipt required for claims. Labour charges apply after year 1 even within compressor warranty. |
| Mitsubishi Electric | 1 year | 5 years | One of the strongest warranty support networks in Malaysia. Service centres in all major cities. |
| Midea | 1 year standard 3 years (inverter models) | 5–10 years* | *Inverter wall-mounted models: 10-year compressor. Non-inverter: 5 years. Register warranty card within 14 days. |
| Acson | 1 year | 5 years | Owned by Daikin since 2006. Service network strong in KL and Selangor. |
| LG | 1 year | 10 years (select models) | 10-year compressor warranty on Dual Inverter models. Standard models 5 years. Check model specification before purchase. |
| Samsung | 1 year | 10 years (select models) | Digital Inverter Boost compressor: 10-year warranty. Smart features PCB: standard 1 year only. Parts sourcing can be slower outside KL. |
⚠️ Important — What Compressor Warranty Actually Means
A 5-year compressor warranty covers the compressor part only. Labour charges, gas recharging, and other materials are almost always excluded after year 1. For Midea specifically — only one free compressor replacement is allowed within the warranty period. For Panasonic — labour charges apply even within the compressor warranty period after the first year. Always confirm exactly what is included before assuming a repair is fully free.
Buying a new aircond and want to protect your warranty from day one?
Professional JKKP-certified installation ensures your warranty stays valid · From RM250 · KL & Selangor
What Voids Your Aircond Warranty in Malaysia — The 7 Most Common Mistakes
This is the section most Malaysians wish they had read before buying. These are the exact actions — some very common and well-intentioned — that void your warranty completely.
Installation by an Uncertified Technician
This is the most common and most damaging warranty mistake in Malaysia. All major brands require professional installation as a warranty condition. If your unit was installed by a worker who is not JKKP-certified — whether to save RM50 or because you bought from a shop that included “free installation” — your warranty may already be void. The manufacturer can request proof of professional installation when you make a claim. Without it, the claim can be rejected regardless of the fault being a clear manufacturing defect. Always ensure your aircond is installed by a certified professional from day one.
Repairs Done by an Unauthorised Technician
For repairs that involve replacing parts — especially the PCB, fan motor, or compressor — using a non-authorised technician voids the warranty on that component permanently. This includes any technician who uses generic replacement parts instead of OEM parts approved by the manufacturer. For routine servicing (filter cleaning, basic maintenance), a non-authorised company does not void the warranty. But the moment parts are replaced, authorisation matters.
Failing to Register the Warranty
Midea requires warranty card registration within 14 days of purchase. Daikin requires online registration for promotional extended warranty terms. Panasonic requires the original warranty card and receipt. If you lose these documents or miss the registration window, your warranty claim can be rejected even if the unit develops a clear manufacturing defect within the warranty period. Register your warranty card on the day of installation — not weeks later.
Damage from Pests, Flooding, or Electrical Surges
Damage caused by rats chewing wiring, flooding from heavy rain, lightning strikes, or unstable voltage is excluded from all manufacturer warranties. These are classified as external damage rather than manufacturing defects. In Malaysian homes — particularly landed properties in areas like Shah Alam Seksyen 7, USJ, and older Subang Jaya estates where power fluctuations occur — a voltage stabiliser or lightning arrester is worth the investment to protect both your unit and your warranty.
Tampered or Missing Serial Numbers
The serial number on your unit is how the manufacturer verifies that the warranty card matches the specific unit. If the serial number label has been removed, damaged, or is illegible — for any reason — every major brand in Malaysia reserves the right to reject the warranty claim outright. Check the serial number on your indoor and outdoor unit immediately after installation and keep a photo of both.
Buying From an Unauthorised Dealer
Units purchased from unauthorised dealers — including some sellers on Shopee and Lazada, grey market imports, and some online platforms — may not carry the official Malaysian warranty regardless of what the seller claims. The warranty is only valid on units purchased from authorised dealers with a genuine warranty card bearing a valid serial number registered in Malaysia. A RM300 to RM500 saving at purchase can cost RM1,000 to RM2,000 in unprotected repairs later.
Using the Wrong Refrigerant Type
Most newer Malaysian aircond models use R32 refrigerant. Older models use R410A or R22. Charging a unit with the wrong refrigerant type — something that happens when an uncertified technician does not check before topping up — can permanently damage the compressor and void the warranty. A JKKP-certified technician always checks the unit’s label for the correct refrigerant type before adding any gas.
How to Protect Your Aircond Warranty — 5-Point Checklist
Protecting your warranty takes about 15 minutes of action on installation day and one good habit going forward.
| When | Action | Why It Matters |
|---|---|---|
| On purchase day | Keep original receipt and warranty card safely | Required for every warranty claim. No receipt = no claim. |
| On installation day | Use a JKKP-certified installer — get written quote and job report | Uncertified installation voids warranty from day one. |
| Within 14 days | Register warranty online at brand’s official website | Activates extended warranty promos (Daikin, Midea). |
| On installation day | Photograph both indoor and outdoor serial number labels | Damaged or missing serial = rejected claim. |
| Every 3 months | Service regularly and keep all service records | Proves unit was properly maintained if claim is disputed. |
Want to make sure your warranty stays valid?
Our JKKP-certified service keeps your unit in warranty-safe condition — professional service with full documentation.
How to Claim Your Aircond Warranty in Malaysia — Step by Step
Your unit has developed a fault within the warranty period. Here is exactly what to do — in order — to give your claim the best chance of success.
Stop Using the Unit If the Fault Seems Serious
Continuing to run a faulty unit — especially if the compressor is making abnormal sounds, ice is forming, or there is an electrical fault — can cause secondary damage that is not covered under warranty. Switch it off and leave it off until the technician inspects it.
Gather Your Documents
You need: the original purchase receipt or invoice, the warranty card or warranty registration certificate, and the unit’s model and serial number (from the label on the unit, not from memory). Without these, the claim will not proceed regardless of how clear the manufacturing defect is.
Contact the Brand’s Authorised Service Centre — Not a Third Party
Daikin
1-800-88-1272
daikin.com.my
Panasonic
1300-88-1999
panasonic.com/my
Mitsubishi Electric
1800-88-2198
mitsubishielectricmalaysia.com
Midea
Contact authorized dealer
midea.com/my
Let the Authorised Technician Assess the Unit First
The technician must confirm the fault is a manufacturing defect — not accidental damage, improper installation, or neglect — before the warranty claim can be approved. Do not allow anyone to attempt repairs before this assessment, or you may compromise the claim.
Get a Written Record of the Repair and Warranty Claim
Always request a written service report documenting what was found, what was repaired or replaced, and confirmation that the repair was covered under warranty. This protects you if the same issue occurs again after the warranty period ends.
After Your Warranty Expires — What to Do When Something Goes Wrong
Most Malaysian airconds run for 8 to 12 years. The manufacturer warranty covers 1 to 5 years at most. For the remaining 6 to 10 years of the unit’s life, you are outside warranty coverage and will pay for repairs yourself.
When a fault occurs outside warranty, the first decision is whether to repair or replace. The 50% rule is a useful starting point: if the cost of the repair exceeds 50% of the price of a new equivalent unit, replacement is usually the smarter financial decision. Our repair-or-replace guide for Malaysian homeowners walks through this decision with real cost comparisons.
The most expensive post-warranty repair is compressor replacement. For a 1.5HP wall-mounted unit in KL and Selangor, compressor replacement typically costs RM600 to RM1,400 depending on brand and HP size. See our complete compressor replacement cost guide for detailed pricing by brand and unit type before making a decision.
Aircond Fault Outside Warranty? Get an Honest Diagnosis First.
Our RM88 diagnostic fee is fully waived if you proceed with repair. We quote in writing before touching anything.
Not sure whether to repair or replace? We give you an honest recommendation — not just a quote for the most expensive option.
📞 017-873 0408 · 9am–8pm, 7 days · KL & Selangor · JKKP-Certified
Frequently Asked Questions — Aircond Warranty Malaysia
How long is the warranty for aircond in Malaysia?
Most aircond brands offer 1 year for general parts and 5 years for the compressor as standard. Some brands offer more — Midea inverter models offer 3 years parts plus 10 years compressor. Daikin may offer extended promotions from time to time; check daikin.com.my for current terms. LG and Samsung Dual Inverter models offer 10-year compressor warranties on select models. Always check the warranty card that comes with your specific unit.
What voids an aircond warranty in Malaysia?
The most common causes are: installation by an uncertified technician, repairs by an unauthorised service centre, failure to register the warranty within the required period, damage from pests, floods, or electrical surges, removed or tampered serial numbers, purchasing from an unauthorised dealer, and using the wrong refrigerant type. The most avoidable is installation — always use a JKKP-certified installer to protect your warranty from day one.
How do I claim my aircond warranty in Malaysia?
You need the original purchase receipt, the warranty card or registration certificate, and the unit’s model and serial number. Contact the brand’s authorised service centre directly — not a third party. Daikin: 1-800-88-1272. Panasonic: 1300-88-1999. Mitsubishi Electric: 1800-88-2198. An authorised technician must assess the fault first to confirm it qualifies as a manufacturing defect before repair begins.
Does my aircond warranty cover gas top-up?
No — gas top-up is not covered under manufacturer warranty for any brand in Malaysia. Refrigerant loss is considered a maintenance issue, not a manufacturing defect. If your unit keeps losing gas, the underlying cause is a refrigerant leak — which may or may not be covered depending on whether it is due to a manufacturing defect or external damage. A proper diagnosis must come first.
Is regular servicing required to keep my warranty valid?
Most manufacturers require proper maintenance as a warranty condition. While they do not always specify exact service intervals, they reserve the right to reject claims where neglect or improper maintenance caused the fault. Keeping service records and servicing regularly — every 3 to 4 months — is your best protection against a warranty claim being disputed or rejected.
What is the difference between manufacturer warranty and installation warranty?
Manufacturer warranty covers defects in the unit itself — compressor failure, PCB fault, manufacturing errors. Installation warranty covers problems caused by incorrect installation — water leaks from wrong drainage angle, weak cooling from incorrect refrigerant charge. At AircondCare.my, every installation includes a 30-day workmanship warranty. Both warranties are important and cover completely different things.
Can I use any service company without voiding my warranty?
For routine servicing like filter cleaning and general maintenance, using a non-authorised company does not automatically void your warranty. But for repairs — especially replacing parts — using an uncertified technician can void the warranty on that component. The safest approach is to use a JKKP-certified service company for all work, keep all service records, and only have parts replaced by authorised service centres during the warranty period.
✅ Need help with your aircond — warranty or not?
JKKP-certified team · Covers KL & Selangor · Responds within 30 minutes · 9am to 8pm, 7 days
Muhammad Umar — Founder, AircondCare.my
JKKP-Certified · 15 years installing & servicing aircond in KL & Selangor · Founded AircondCare.my in 2010
The warranty data in this guide is sourced directly from official manufacturer websites — Daikin Malaysia, Panasonic Malaysia, Mitsubishi Electric Malaysia, and Midea Malaysia — and verified against real warranty claims our team has assisted with in KL and Selangor.